First of all, please check the transaction status in the Profile > My Trades tab on our site.
If the status of your payment is "Processing", your trade has been confirmed and you are guaranteed to receive your payment. Please allow some time for your payment to get processed - usually just a minute or two does the whole work! In some unusual but possible cases, due to queues in payment processing, technical delays or manual transaction verification procedures, your transaction may last in processing for up to 1-2 hours.
Note, that while we send the funds instantly, there are multiple factors that can increase the delivery time, such as a queue of processing payments in our system or the payment provider's system.
If the status of your transaction is "Contact support", it usually means that the attempt to transfer your funds to the provided details has failed (for example, due to incorrect payment information). In this case, please type "Connect me with an agent" in the live chat. We will check what happened and find the best solution to make sure you receive your money as quickly as possible. 😊