Each transaction on SellYourSkins.com comes with a status that reflects its current state. If something seems unclear or you haven’t received your payout yet, this is the first place you should check.
🧾 To find it, go to: Profile → My Trades
There you’ll see a full list of your transactions, including their current status and payout date (if applicable).
Here’s what each status means:
❗️ On Hold (Trade Protection)
Your sale is in the 7-day waiting period due to CS2 Trade Protection.
Your payout will be sent automatically once this period ends - no additional action needed! Right next to the status, you’ll see the exact payout date for the trade.
▪️ Processing
The 7-day hold is over and your payment is now being processed. In most cases, this only takes a moment - but during periods of high traffic, your payout may be queued for a short while. Delays can last 15 to 60 minutes, depending on system load.
▪️ Canceled
The transaction was automatically canceled - most likely because the user didn’t accept the trade offer from our bot in a required timeframe.
▪️ Declined
The transaction was canceled by the user.
⚠️ If you didn’t decline it yourself, this could be a sign of an attempted API scam. Please check your Steam account security settings and contact us for further security tips.
▪️ Reversed
Our system automatically detected that the trade was reversed by the user on Steam during the 7-day protection window. As a result, both the transaction and the scheduled payment have been canceled.
▪️ Refunded
The transaction was manually canceled and items refunded, or scheduled to be refunded by our support team, usually due to pricing errors. The item either has been or will be returned to your Steam account - as soon as the trade lock on the items is lifted.
▪️ Trade on Hold
The trade couldn’t be completed because your account is missing the Steam Mobile Authenticator, or it hasn’t been active for long enough. Steam restricts such accounts from instant trading.
▪️ Contact Support
There’s an issue with your sale that requires manual review. It usually means that the initial attempt to transfer your funds to the provided details has failed (e.g. due to incorrect payment details).
👉 Please reach out to our support team via live chat and type "Connect me with an agent" so we can find a solution to transfer your funds as soon as possible!
💡 In short: If you haven’t received your payout or suspect something’s wrong, first check the status in your My Trades tab. If it says Contact Support, message us right away. For all other statuses, refer to the explanations above.