To receive a payment from us via Revolut, you need to make sure your Revolut Tag (your @username) is visible and discoverable. This setting allows us to send the funds to your account successfully.
Here’s how to enable it in the Revolut app:
Open the Revolut app.
Tap your profile icon (top left corner).
Go to Privacy.
Select Make me discoverable.
Make sure Revtag option is enabled.
Once this is turned on, we’ll be able to send the payment without any issues.
⚠️ Important Payment Details:
Match your details: When submitting your transfer details on our site, you must provide both the Revtag and the first and last name associated with that specific account. Both pieces of information must belong to the exact same account - for example, entering a parent's Revtag with your own name will cause the payment to fail.
Underage accounts (Revolut <18): We cannot send payments directly to Revolut <18 accounts. If you use a <18 account, please provide the Revtag and full name of your parent or legal guardian instead.
Still need help? Message us via live chat - we’re happy to assist! 😊